HOW TO JOIN A TOUR

Please read the following notes carefully and make sure you understand them before proceeding to the reservation form.

• 
  Bring your ID

  Driver’s license, insurance card, student ID, passport, residence card, etc.

• 
  Please be sure to wear appropriate clothes and footwear.

  Beach sandals, high heels, and long skirts should not be worn

• 
  Please prepare a backpack for your luggage.

  Most of our bikes do not come with a basket for luggage.

• 
  Please bring your own rain gear or warm clothes

  The weather in the mountains can be changeable. Please prepare rain wear.

  In the spring and fall, the weather may be a bit chilly. Please wear warm clothes.

How to take part

• Please make a reservation by phone or online.
• We will contact you to confirm your reservation.
• On the day of the tour, you will be asked to present your ID card at the reception desk and you will be given an explanation about the cycling tour.
• During the tour, please obey the traffic rules and enjoy Okutama and Ome to the fullest!

Meeting time

Please be sure to arrive at the meeting point for each tour 30 minutes before the start time.

Weather

In case of inclement weather (snow, heavy rain, typhoon, icy roads, etc.), we will notify you of the cancellation by the evening of the previous day.
In case of a chance of light rain, the tour will go ahead if it is safe to do so.

Cancellation after making a reservation

No cancellation fee will be charged if the tour is cancelled due to inclement weather (snow, heavy rain, typhoon, icy roads, etc.) that prevents the tour from being conducted safely.
No cancellation fee will be charged if the customer has become ill or injured.

In the event of cancellation due to the convenience of the customer, the following cancellation fees will be incurred.

Same day: 100% of the fee / Day before: 50% of the fee / 2 days before: 30% of the fee / 3 days before: 20% of the fee / 4 days or more before: 0% of the fee

About Insurance

If you are not a resident of Japan, please provide your own travel insurance that covers cycling tour activity.
If you do not have insurance, please apply for the day you come here.

Residents of Japan:

All participants are required to have insurance. An additional 300 yen will be charged.
We also ask for the following information when you join the tour.
Full Name／Date of Birth／Address／Phone Number
Domestic Travel Accident Insurance
There is no deductible for all injuries
Death and disability: 2.8 million yen
Daily amount of hospitalization: 4,500 yen
3,000 yen per day for outpatients.
Liability: 6 million yen

If you want to conduct a private tour

Our cycling tours are available for private hire. Rates are as follows.

Tour fee plus the following fee:
1 person: +10,000 yen.
2 people: +5000 yen per person.
3 people: +3500 yen per person.
4 to 6 people: +2500 yen per person.
For private parties of more than 7 people, please contact us.

Other details

• Reservations must be made at least 4 days prior to the tour.
• Usually the minimum number of participants is 2 and the maximum number of participants is 6.
  (Solo travellers can join a group or conduct a private tour)
• Please contact us if you would like to join the tour with more than 7 people. Trekking is designed for people who can ride a bike easily by themselves.
• Helmets are available for free rental. Please be sure to wear it.
• Bicycles are equipped with a lock and key.
• Bicycles are not available for those under 138cm in height.
• Rentals are only available to those between the ages of 12 and 69. (12 to 16 year olds must be accompanied by a parent or guardian.)
• We do not provide bicycles for infants or children with child seats.